This website uses non-intrusive cookies to enhance your browsing experience. To find out more please read our Terms and Conditions

Public Service Operational Delivery Officer Level 3 Apprenticeship Standard

Download as PDF

For more information about this course, or to discuss the application process, please contact us.

Course CodeL0925
Academic Year1718
Dates10th September 2017 to 29th June 2018
Location NameWorkplace
AreaPublic Services
Mode Of ProvisionPart Time
IntroductionOperational Delivery Officers have the vital job of keeping the country running. They make sure that citizens get the services and protection they need, and help people understand what is available and what they need to do to comply with the rules. Operational Delivery Officers make a difference every day to the lives of millions of people. They do hundreds of jobs in most departments and agencies in central government. They also work in local government, delivering services for towns, cities, boroughs or counties. This apprenticeship will give great development opportunities to equip Apprentices to be an internationally-recognised professional in the part of the Civil Service that really makes things happen for customers and businesses.
Study OutlineThe expected duration of the Level 3 Operational Delivery Officer Apprenticeship is 15-18 months and you will be assessed against knowledge, skills and behaviour competencies. The programme also includes two mandatory qualifications in the Principles of Operational Delivery. If not already achieved you will be required to complete level 2 qualifications in English and maths. This Apprenticeship culminates with an End Point Assessment (EPA) which includes a showcase portfolio, work-based project, presentation and interview.
Entry RequirementsAll applicants must hold 4 GCSEs at Grade D or above to include maths & English.
As an Apprentice you must have secure employment within a public service organisation.
EquipmentAccess to an e-portfolio system will be provided
AttendanceThis apprenticeship is delivered mostly in the workplace by a visiting Assessor.
Attendance at college may be required to complete English and maths.
AssessmentYou will compile a portfolio of evidence to show competency against the knowledge, skills and behaviours of the Standard. You will also be required to complete two mandatory exam based units.
The End Point Assessment includes a showcase portfolio, work-based project, presentation and interview.
ProgressionFollowing completion of this qualification you may consider a management programme
QualificationPublic Service Operational Delivery Officer Apprenticeship Standard
Level 2 Award in Operational Delivery (Principles)
Level 3 Certificate in Operational Delivery (Advanced)
Awarding BodyCity & Guilds
Availble Full-time?Y
Availble Part-time?Y
Suitable for Higher Education?Y
Suitable for Individuals?Y
Suitable for Employers?Y
Apply Online 
Make an Enquiry 
Call 0116 264 3535 

View other courses in this area

Browse a different subject

Keyword search

Opening Hours

Term Times:
Mon & Thurs: 8.00am - 8.00pm
Tue, Wed & Fri: 8.00am - 5.00pm

Non-term Times:
Mon - Thur: 8.30am - 5.00pm
Fri: 8.30am - 4.30pm
Contact us
South Leicestershire College
Blaby Road
South Wigston
LE18 4PH

Phone: 0116 264 3535
Fax: 0116 277 5578

Accessibility Statement

North Warwickshire & Hinckley CollegeESFApprenticeshipsPositive About Disabled PeopleCareers MatrixQAA Quality assuredSkills For CareLiving Wage Foundation